Throughout my career, customer experience has been foundational to every role I've held. Immediately out of school, I worked as a client-facing office administrator for an interior design firm where I found a love for developing processes and systems that make things work. I launched my career at a consumer-goods startup in New York where I worked for over 5 years to help grow and refine their brand reach. I was responsible for strategizing brand experiences across marketing channels, such as social media strategy, on-and-offline events, and local retail marketing initiatives. During my tenure, I was also fortunate enough to collaborate with our Engineering team to develop a digital membership product and a national plantfluencer ambassador program that made me realize I was most energized when I was collaborating with them — creating anything from feature iterations to a responsive website design — and I wanted to get my hands in and be part of building solutions. From there, I took a leap of faith, quit my job to complete a 500+-hour UX Design Bootcamp at General Assembly, and then launched my design career.